Unacceptable and poor Customer service from Momentum Service Provider, Digicall.

Firstly I wish to point out that the arrangement for the Assessor from Momentum Service Provider, Digicall, was confirmed for Saturday 9am on Monday 20-Jan via e-mail and SMS. On Friday 24-Jan at 19h44 I telephonically spoke to Gustav the Assessor and confirmed our appointment for 9am, he assured me he would be there on the dot 9am. Saturday morning at 07h37 I once again telephonically spoke to Gustav and again he assured me he would be on time.

Needless to say by 08h45 Gustav contacted me to inform me he would be 15mins late...

The emphasis is and should not be on being 'only' 15mins late, the emphasis is that Gustav knew since Monday he had a 9am appointment, apart from that he assured me twice that he would be on time. Surely he should have put measures in place to be on time, he should have treated the Saturday appointment the same as he would any other day of the week and most importantly, he should have respected and honoured his word to the Client by being on time.

I feel that if Gustav had an appointment in a different area like Plattekloof or Durbanville he would have respected and honoured that clientele, unlike arriving late, going to nr. 15 instead of nr. 17 and still wiping the sleep from his eyes in our area.

Unacceptable and poor Customer service from Momentum Service Provider.

The one star rated on this review is only because a star should be selected to continue the review.