Ugent feedback required on claim

I have contacted my assessor on numerous occasions for an update on my loan car and its pending return date this Friday 06/05/2022. The panelbeaters have had my vehicle for a month and the repairs have still not been completed. I contacted the panelbeaters myself to find out what the progress with the repairs is only to find out that they are still waiting for a part that was ordered.

According to the numerous agents I have spoken to the rental car will only be extended if the delays were as a result of delays with the panelbeaters else they will not be extending the loan car.

Again, the loan car is meant to be returned on Friday. When exactly is the feedback going to be recieved about what the delays are and whether my loan vehicle timeframe will be extended.