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TSHOLOFELO C

1 reviews | Active since Jul 2018

01 Apr 2025, 09:15

Tshiamo Matjila helped me with resolving a claim that was taking longer than acceptable

Tshiamo Matjila helped me with resolving a claim that was taking longer than acceptable. After my claim was initially repudiated and I had sent a message disputing this, I heard nothing from Momentum. Tshiamo called me to find out what my experience was. After probing he ensured that an assessor was appointed to investigate my claim. He constantly kept me updated with the progress. My claim was eventually accepted and paid out. Thank you for taking the time to understand my concerns and address them properly. You are an asset to Momentum.

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Replies (1)
Momentum Insure
Momentum Insure's reply01 Apr 2025, 10:33
Official
Good morning Tsholofelo. 
Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Kind regards
Qhakazile