Truly shocking service

I became a client of Momentum Insure because of their merger with Alexander Forbes. I should have taken it as a sign. I was very happy with Alexander Forbes. Anyway, I submitted a claim to Momentum Insure in January 2023. It was a small and straightforward claim. However, a month later it was still not sorted. There were discrepancies between what their assessor told us and what he told them. I queried it and the Momentum consultant asked me to submit further documents. And I never heard from her/them again, despite follow-up emails. I filed a complaint using their process and given email address. No response to date. I forwarded the complaint to another one of their email addresses. No response to date. I have since paid for the damage out of my own pocket. If this is the type of service I can expect, they can no longer expect to receive my premiums. What if it was a bigger claim?! No, I am moving to another insurer. Good riddance, as they say.