Truly shocking customer service

<p>In the period of one day I have experienced the most appaling customer service. The legal department emailed me and didn't bother to add any information or content to their email - it was a simple copy and paste. They didn't even address me by name and in a return email they hadn't even bothered to spell my name correctly. This is just rude and makes me feeling like I was not a valued client in anyway. I spoke to one of the people in charge as listed on said email and they didn't seem to really care and just defended their staff member who was rude, unhelpful and condescending.</p> <p>Secondly, last week I requested help with an enquiry into two seperate matters assuming that someone would take the time to talk to me. All I received was an email with an attachment for a accident claim. Niether of my problems are accident based. The person assigned made no attempt to contact me to find out my situation and also just batch emailed me assuming I had had an accident.</p> <p>I can't actually believe that this is the serice I am getting from this company.</p>