Tried to be safe only to get my cat scratched by service provider

<p>I called in on 29/07/2016 to arrange home drive for my car at 01:00am on 30/07/2016. The service provider was assigned to me and arrived promptly to pick me up.</p> <p> </p> <p>When we arrived at the drop off destination the driver bumped my car against the wall. He mentioned that he would let my insurance know. That afternoon I called in to momentum assist only to find that the driver did not log his accident. I then logged it with Gladness. She indicated that they would call me. On 31/07/2016 I called back and spoke to Takalani. She indicated that it had been escalated to a manager and they would call me. To this day I have not received a call regarding the incident and my car is badly scratched due to their driver!</p>