Treating the client fairly does not matter

When is comes to claims you struggle to get the right level of support from AFI. Over three weeks ago I had a burst pipe issue, struggled to get AFI to assist I got my own plumber paid him and got the work done, for the resultant damage I made a claim. It took days before AFI finally got an assessor to review the damages and submit a claim. They use One Call, nevertheless they omitted important parts of the damage like waterproofing the shower floor before new tiles was inserted, finally I received a document to proceed with half the repairs I request a new contractor to do the job, its now more than 10 days and I don't have a response.

I received a called from Elsmarie Buekes questioning me why I requested a new assessor I explained to her I never requested a assessor but a new contractor. When it comes to claims and service AFI is poor, they don't response to calls, there call centre is bad really bad they don't even know there own people. She mentioned to me that I was told and advised that appointing another assessor will take 10 business days to complete the assessment. I asked for proof and still waiting. It concerns me that wastage of money that AFI cannot trust there own assessors and need to appoint to assessors for a R12K claim.

Personally I feel they trying to make my live as difficult as possible and trying to force me to move to another insurer.

I emailed the Group CEO as well