Treated with no humanity

I have been waiting 10 months for a claim to be resolved. This is the worst service and most unprofessional service received from an insurer. The first inspection was done in March 2022 and only 6 months after was the claim approved but not all damages settled. After another 3 months, reinspection was done and we are back again waiting for feedback 1 month later. I reported the matter to the ombudsman but still we not given any consideration. My dad the policy holder passed away in July without the claim being resolved; this showing how cruel we were treated. My dad had lung cancer, there was black mold from the water damages on the property which compromised his condition and this didn't even bother the insurance to resolve the claim with a matter of urgency so that the damages can be fixed. Whoever received this claim was heartless and cruel to my family and I. This treatment were treated with no humanity.