Treat clients fairly Momentum

Such inadequate and unprofessional service from this company that does not follow TCF protocols. After the known heavy storm in my area on the 05th March, part of my retaining calls collapsed and I had a leaking roof in the bedroom. The collapse of the boundary wall could result in anyone walking into my property. there was no lack of urgency from Momentum, they don't care about safety of clients. My claim was rejected because the aasessor report states that my roof pitch is incorrect and the roof was not maintained, so how did all my other rooms not experience the same issue? The boundary wall was not build to standard to retain soil. How will I know that the boundary wall was not built to retain soil, is this not the reason why we insure our building as we don't know the unknown when buying a property? Any excuse not to pay a claim on Momentum's part. Even their responses to poor ratings here is very brief, but the company replies with a detailed response for good ratings....food for thought.