TRAUMATIZED CUSTOMER, NO HELP FORM MOMENTUM- DISGUSTING SERVICE

On 28/11/2017 my home was broken into at around 2.30 am. The entire window frame was removed from the wall and the burgular bars were cut off. The perpetrators were inside my home, fortunately for me my alarm picked them up. Reaction was on scene, police, statement made, finger prints etc..... I called Momentum a little after 8am that morning, reporting the incident and requesting assistance with the broken window and damages to the property, more especially the window as it was a huge frame that was removed. I was given a case number by Lebogang CP088385, advised that the contractor will contact me to assist with the window. At 12.25 I had to call back, because there was another incident at my home, the perpetrator was back this time to finish the job. Luckily i had spotted him hiding in the yard and called for help again. I spoke to Daniel at Momentum, he advised that contractors are in the area and will definitely assist me to the soonest. I received a call pass 13:00 from Kyle stating that he will come over and assist temporarily as the assessors are only available on Thursday. I called Momentum back at 17:06 again as I have still not been assisted. This time spoke to Nokolo from Emergencies as claims department CLOSED. Keeping in mind, nightfall is approaching and the safety of my family depends on whether or not this contractor will show up, since after 8am. Nokolo advised that she would assist with a Night guard for the property, but Momentum only covers for this service for 12 hours. I am in a state of shock of what I have already been through twice in one day, I call my Insurance that i pay for every month and the service is SHOCKING. This is not what any customer should expect from any Service provider. They have absolutely no urgency to assist with this matter. I had to call 3 times to request for help, with No joy. No one besides Nokolo had the decency to call me back with feedback. When they want your business they make all sorts of promises, once your money is in their bank account THEY GIVE A DAMN! This is disappointing, shocking and total lack of competence as far as a Service Provider is concerned. I will be holding MOMENTUM liable for the safety of my home and family. I will be further taking this matter forward with the Insurance Ombudsman. I will also be writing a review for Social media to expose the type of service i have received from Momentum. WE PAY FOR PEACE OF MIND AND WHAT DO WE GET IN RETURN???????DISGUSTING.