CA
Cynthia A

1 reviews | Active since Feb 2011

31 Jul 2015, 14:00

Tracy and Elton prove Momentum Insurance Tops

From the moment I had lodged my claim, Momentum had responded impressively. The claim procedure was a quick and easy process. The Onsite Assessor Elton Fivas was friendly, well mannered and one of the most Professional persons I have ever met. He pays careful attention to detail and doesn't miss a thing. His knowledge and expertise surrounding motor vehicle forensics can teach many on how to ensure that their vehicles are safe to travel in ANY road condition. My family has learnt much in that short time and we are grateful.<br> Subsequent to the claim process and assessment, I was unhappy with the finish of my repaired vehicle. Tracy Kgole bent over backwards to ensure that all steps were taken to listen to me and communicate with all parties involved to get my vehicle back in perfect shape. If you believe that service levels are \zero"in RSA then you have to contact Tracy who will make you believe otherwise. Iwas communicated to regularly by both Elton and Tracy providing updates and feedback on my vehicle in repair. I have it back in best condition. Thank you Momentum Short Term Insurance for your fine selection of employees who go the extra mile to raise the MOMENTUM flag higher."""

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Replies (1)
Momentum Insure
Momentum Insure's reply31 Jul 2015, 21:42
Official
Hello AXLKZN,

Thank you for taking the time to compliment the service received from members of our team!

Tracy and Elton do take pride in ensuring our customer's satisfaction, and will ensure that they both receive your acknowledgement and recognition :-)

Kind regards
Qhakazile
Customer Relations Team