TOO LONG TO SCHEDULE AN ASSESSMENT APPOINTMENT

I was told that would be called back, after checking the details of my claim, to be given a date for an assessment appointment and 2 hours later I was still waiting. I couldn't go out and take a phone call while driving or in a meeting get a pen and paper to write a date, name , address, etc. and returning calls to call centers, always busy, is out of the question. Hope the appointment can be emailed as I requested on an email. What started as an excellent service turned out in no results.