AKPN
Amelia Koko Phly Nyama
1 reviews | Active since Sept 2020
30 Jun 2022, 08:47
Tomorrow marks the 4th month since my car is with the panelbeaters, l have been paying my monthly premiums since
Tomorrow marks the 4th month since my car is with the panelbeaters, l have been paying my monthly premiums since. Momentum never bothered to ask me how are the repairs fairing . I called them several times to complain about the time that my car has been with the panelbeater. They promise me to lodge and escalate my matter with the panelbeater as well as the broker. They promise to get back to me after escalating my concerns but all in vain.
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Momentum Insure's replyOfficial
30 Jun 2022, 09:36Good morning Amelia.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will be in contact with you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will be in contact with you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply30 Jun 2022, 09:36
Official
Good morning Amelia.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will be in contact with you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will be in contact with you to address your concerns.
Kind regards
Brenda