Thuli deserves 10 stars

I just had the incredible experience of dealing with Thuli Ngubane at the Cancellations Department. Although I have cancelled my policy, the experience and interaction was excellent. At no time did she take my reason for cancelling personally, she did however explain Momentum's side professionally that I could understand. Thuli you raised a very good point with regards to no one explaining reasons for the premium increases and hopefully management reading this will establish a team under your leadership to phone clients to explain to them the reason for the increases. The whole way that you handled the process deserves more than 10 stars.