Third party claim not processed (Car not fixed)

<p>Third party car not fixed</p> <p>Greetings </p> <p>On the 27 May 2016 my husband was involved in an accident with a guys by the name of Ian Macdonald, since Ian was the one who was wrong he admitted an promised to take full accountability of what happened. Accident case was opened and the accident case number is AR457/05/2016, Ian said he will communicate everything with his insurance company Alexander Forbes Insurance.</p> <p>After 2 months without hearing anything from Alexander Forbes Insurance my husband contacted Ian telling him that it's been 2 months without anything from Alexander Forbes then Ian said his car is already in for repairs and he did report both of the cars. Ian then contacted a lady who is a Claims Consultant by the name of Zandre Crous on the 18 August 2016, Zandre responded on the 19 August saying she will find out from legal department, already this time Ian's car was already finished with repairs. On the 22 August 2016, Zandre Crous sent my husband a third party template to fill in. My husband told Zandre that she has to use the same details Ian used as he was responsible for the accident. Why should he be filling case number again when he has already done by Ian their client whom they fixed his car almost 3 months ago, they want duplication of information so that if it does not match then they write the whole claim off. They are looking for the slightest inconsistency in our paper work, but what we as people who have been wronged by their client now we are being punished for not being their clients.</p> <p>Ian said to me in July, he found it strange that his car was booked in and not mine, when he had indicated that there was a second car involved in the accident. It's been almost six since this accident happened and Alexander Forbes Insurance is not interested in fixing our car plus even if we do claim this from our insurance it is still clear that they won't pay us. Could you please assist us with this problem. The below message is the response from Elsmarie Beukes: Manager Customer Care on the 14 November 2016, my husband responded to her on the 16 November 2016 and that was the last time we had from her.</p> <p> </p> <p> </p> <p>Dear Miliswa</p> <p> </p> <p>Thank you for your Hello Peter complaint, we have received same.</p> <p> </p> <p>You have mentioned our Claims Consultant, Zandre Crous. I however believe that the matter refers to a Legal case.</p> <p> </p> <p>Kindly provide me with the policy number, claim number, or the Policy Holder’s ID number in order for me to assist you urgently.</p> <p> </p> <p>My apologies for this inconvenience and frustration.</p> <p> </p> <p>On the 24th November 2016, James Ramoshaba at Legal: Administration Services sent us an e-mail explaining how the third party claims work and all the documentation that is needed from our side to send to them inorder for them to begin with the process which are:</p> <p>1. Two quotations OR assessed quote, assessor’s report and final tax invoice;</p> <p>2. Your description of the accident;</p> <p>3. Registration certificate of your vehicle;</p> <p>4. If the vehicle was insured at the time of the accident, a claims notification letter from your insurance confirming that you will not be claiming from your policy OR</p> <p>If the vehicle was not insured at the time of the accident, an affidavit stating that the vehicle was not insured at the time of the accident and</p> <p>5. A copy of your identity document and driver’s license.</p> <p> </p> <p>We have forwarded all documents to James Ramoshaba on the 2nd December 2016 but no confirmation was sent to me regarding the documents I have sent to him. I have again reminded James Ramoshaba on the 6th December 2016 asking him if he did received the documentation but still no response. This looks like Alexander Forbes Insurance is trying to delaying the process unncessary maybe for us to give up. We have been driving a car with a dent since May 2016 and it's almost 2017 and nothing yet has been made.</p> <p> </p> <p>Regards</p> <p> </p> <p>Miliswa</p> <p> </p>