third party claim

my girlfriend had an accident involving an alexander forbes client this Luthando Gumbi guy who is a legal adviser for them calls my girlfriend threatening her with blacklisting without even trying to get her side of the story on what happened if she agrees to paying the access or was she responsible or not for the accident and he actually even goes thru her personal credit record without her permission.<br> we are left wondering is this how alexander forbes handles third party claims they only take their clients version of events and threaten the other people involved without even hearing them out or giving them a chance to defend themselves<br> ************ and invading peoples privacy by going thru their credit records ********ly