******* hijacked my car. Momentum hijacked my sanity.

I was hijacked 3 weeks ago. I am no closer to finalising my claim. I have been told my claim will be paid. 1. I was told the claim would be paid the very next day. 2. Then the request for documents started. I would send what was asked for and then the next thing would be requested. 3. I asked for a list of everything that would be required. I was assured everything was received. To then be asked again for further information. 4. I was told everything officially has been received. Payment to be made. 5. No confirmation of payment, and now I am told again that they are awaiting documents. Any information received requires at least 15 to 30 minutes wait for anyone to answer.