THEY LOST CAR DOCUMENTS & NOW WON'T PAYOUT

BAD BAD SERVICE. DONT BOTHER INSURING FROM THESE PEOPLE. they lost my IMPORTANT car original documentation and now cannot process the claim to make a payout. A ****. No one bothers to actually GO to FEDEX and FIND THE PARCEL!!!! Now they don't want to make a payout for something THEY are responsible for. It's not my fault your service provider is FEDEX- you chose that. FIX MY ISSUE!!!!! FIND THE DOCUMENTS!!!!!!!!!!! I already sent you electronic copies, why not process the claim and stop with the run around?????? Almost 2 weeks waiting and still you have nothing to say about those documents and where they are??? No one cares! Regret choosing this insurance. You have no shame. ****mers!! Whose fault is it actually???? Because I already did my part of sending all required documentation