They forgot to collect my tv on the agreed date, and made it seem like I’m the non -compliant one,after I had clearly stated my absence on other days

They forgot to collect my tv on the agreed date, and made it seem like I’m the non -compliant one,after I had clearly stated my absence on other days. Once processed the claim was settled in less than 48hrs, and the funds were in my account just as quick . Banele Msiza