They do not call back, the allocated service provider for my insurance hasn’t called me yet despite weeks calling the contact care for an update on my premiums

They do not call back, the allocated service provider for my insurance hasn’t called me yet despite weeks calling the contact care for an update on my premiums. I want to cancel asap. Useless and non existent communication structure. They put me on an old Alexander Forbes system which cannot be accessed by normal agents. Worst experience ever