They can't even get a windscreen claim right, how can yuo trust that they can sort out a write off

Worst claims process ever! I'm insured with momentum (CP375961) and they said they would order my windscreen in April and call me back. Till today, nothing. No email, no call, no text. Silence and no one getting back to my calls. Everyone just says,"I'm sorry to hear that", and no solution. Everyone is just passing the buck that it's not their fault it's someone else's fault but I'm the one without a windscreen. The levels of empathy are non-existent. Wandile, Dipuo and the team don't care that this has been pending.