LM
Lin M

1 reviews | Active since Mar 2009

30 Nov 2023, 09:59

They are there when you need them MOST—Momentum Insurance Claims Dept.

They are there when you need them MOST—Momentum Insurance Claims Dept. I had the most reassuring experience dealing with Akani Maululeke and the Claims Dept. Team consistent of Tianna Pillay and Canadis. It brought goodwill back into dealings with the above staff. Nothing was beyond the expectations of a client, I had mentioned that due to the fact that I had waited a long time on the call before being assisted, and my call had depleted my available cell phone amount, she asked for my number as she would call me. This was immediately done and within seconds we were able to communicate, what a wonderful start. Akani Maluleke, a very polite and patient man assured me that he would speak slower and try to be clearer, all the way through the claim he would ask me kindly if I had heard and understood. Thank Momentum Claims for training such wonderful and helpful staff.

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Replies (1)
Momentum Insure
Momentum Insure's reply30 Nov 2023, 10:54
Official
Good morning Lin. 
Thank you for the compliment and sharing your experience with us. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise. 
Kind regards
Qhakazile