There can't be BAD service when there is NO service

For several weeks now my wife has been requesting a benefit statement. She was employed in corporate and now is self employed. She would like to invest her RA funds that she contributed during her corporate years into a suitable investment. She has all but given up on Alexander Forbes. I have now taken up the challenge of obtaining the BENEFIT STATEMENT. I was on the phone today for 21min and 25 seconds and still do not have a benefit statement or even a committment to get one to me. I does not help me to leave a message if the call is never going to be returned. Alexander Forbes have taken bad service to a whole new level. Not sure what to do now other than to demand service at your front desk at your offices in Sandton. Any suggestions ?? Wayne 082 **********