The VERMIN of insurance companies!

I'm so sick and tired of the poor service i get from momentum... They always give you the run around with excuses on excuses on excuses when it is time to claim!!!

I had an inspection done on my solid wood floors and it was discovered that there are some borer beetles present. I contacted the insurance to submit a claim under my buildings insurance, and the first thing the consultant told me was that "pest & vermin" are excluded from my policy - strike 1. Told them "not according to my latest policy schedule", which clearly lists pests & vermin under my buildings cover. I submitted the claim and was advised that it will go to the claims committee (the real pests) on Thursday, 27 March 2025.

They then appointed the "USELESS" 1Call Claims Solutions to manage the claim and appoint a service provider... what a ****show - after the 3rd attempt they managed to appoint a service provider that did the assessment - strike 2.

Now on momentum's request, i also sent them the report and quotation to fix the problem, from the company I got which did the initial assessment. This report & quote indicates that my house need to be fumigated to get rid of the vermin... I don't know the outcome or contents of the 2nd assessment done by the service provider they appointed.

After several calls to them on Thursday, 27 March trying to get feedback on the outcome of the claim from the claims committee (the real pests), i was advised that my claim will only be reviewed NEXT WEEK THURSDAY, due to the claim not being prepared in time for the claims committee (the real pests). Sidenote - i spoke to a different consultant and was advised that if it is not presented on Thursday 27 March, they will present it on Friday 28 March.... lies lies and more lies.

I then spoke to a manager as I was clearly unhappy and frustrated with the POOR SERVICE I receive!!! A few phone calls and re-explaining the problem over and over:

1. Fumigation is not covered as this is a preventative measure and for my own account - HELLLLOOOO the borer beetle is already there present, in person. I"M NOT TRYING TO PREVENT ANYTHING!!! I WANT THE VERMIN TO BE TERMINATED - strike 3...

All the lies, runaround, excuses etc. etc. - EISH I'M TIRED!!!

momentum you clearly act with ZERO INTEGRITY, something that you are advocating under your values!!!

YOU DON'T MEAN WHAT YOU SAY! YOU DON'T ACT TRANSPARENTLY! YOU BREAK DOWN TRUST INSTEAD OF BUILDING IT! YOU ONLY HAVE YOUR OWN BEST INTEREST AT HEART!!!

NEXT STOP IS THE INSURANCE OMBUDSMAN AND I'M GETTING LEGAL ADVISE!!!