The utmost disrecspect

<p>On the 29 th of April while in Durban with my husband our house was broken into with my 2yr old son, 14yr old and nanny inside the house. A couple of things were ****** all of which were under my contents cover with AFI. Because the doors were damaged, I call the emergency contact number to send a locksmith. The locksmith arrived and we were communicating via the phone. He billed us R2050 and since we were away he said I should ewallet him and I was able to send him R1400 and requested banking details to deposit the outstanding R650. A few hours later this locksmith started sending me threatening messages and he was holding back our house keys leaving us feeling worried about the baby and the nanny left inside the house. I called Alexander Forbes to inform them of the incident and they informed me that I was not suppose to pay that amount as my bill was ifact R950. Alarmed by this we drove back from Durban, on arrival we called the locksmith to bring the keys. He started giving us the run around but eventually came. When he arrived he didnt have the keys and sarted speaking on the phone saying "you stabbing me, you stabbing me", we realised this guy is crazy and let him go before the police arrived. In this whole process I am keeping the insurance informed. Come Wednesday the 4th we get up to go to work as usual and the police arrived to arrest my husband for assault and we were STUNNED, because we were all present when the locksmith arrived and nobody laid a hand on him. My husband was kept at the police station and the guy was nowhere to be found but there was a report of assault confirmed but a doctor, so this guy hurt himself. When my husband was let out, we went straight to Alexander Forbes to have a one on one meeting since we felt we were not being heard. Only after 2 days they sent somebody else to change the locks again. At this point our claim is in process. First, I was paid R5 000 for a TV that cost me R14 999 in 2012 and they wanted a receipt and a box to prove that I had the TV. Even after I sent a picture of the TV , this still was not enough for them. I called a consultant by the name of Thabo Molala who basically *******ed our claim. On the setllement a R1750 was deducted to pay the second locksmith(not we had already paid R1400 to the first locksmith). We have been requesting an invoice for the locksmith for a month now or a refund. We escalated the matter to the Team Leader in claims by the name of Dolly du Plooy. After numerous calls and emails this matter has not been put to rest.</p> <p>As a client, I have been highly disrespected by Alexander Forbes. While dealing with a vulnerable situation that has had a huge emotional impact on my family, they continue to make this as painful as possible. You pay insurance tio have a peace of mind should unfortunate events take place and this has been the exact oxy*****.</p>