CM
Charles M

1 reviews | Active since May 2023

05 Mar 2024, 13:51

THE TRUTH ABOUT MOMENTUM CAR AND HOUSEHOLD INSURANCE WHEN IT COMES TO A CLAIM FOR THE RETIRED AND ELDERLY

Was a client of Momentum Envoy plan about 6months ago and had claims for theft of copper popping trice and twice for a break into my Wendy house one part was which was used as a store room and the other as a temple. These were reported to the police and cases were opened Momentum decided that they will pay me what they saw fit not the replacement value of items for which I refused. After much back and forth I eventually settled with the company. They however saw it fit to terminate my cover and asked that I get cover elsewhere.The company is aware that I am a retired person and without hesitation decided to leave me without insurance. I don't know if they have the right to do this but I am now left with assets in excess of R3million without cover.I urge all peoples covered with momentum retired or young not to take cover with momentum because all they do is make promises to clients but don't keep to i***** one of the worse companies I have ever dealt with and and have spread the word around. I have reported this before and I received an email that they will get back to me but nobody has Momentum is just here to make money not serve the elderly and retired communities of South Africa.

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Replies (1)
Momentum Insure
Momentum Insure's reply05 Mar 2024, 15:28
Official
Good afternoon Charles. 
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we got it wrong with you. Please allow us an opportunity to look into the service received from the service provider and we will contact you to address your concerns.
 Kind Regards
 Brenda