sM
shatadi M

1 reviews | Active since Sept 2012

02 Jul 2024, 11:46

The tone says alot

A big thank you to Mr Banyini.

My son broke the TV. Already stressed I didn't need more. I called Momentum insure (my whole life is with Momentum). I was assisted by Mr Banyini, who was professional. He explained everything to my satisfaction. Unfortunately for me, my premium bounced and we were waiting for the late premium payment to clear. With that he informed me that my claim will be processed once payment reflects. He gave me a turnaround time and he adhered to that time (professional). On day of feedback, he assured me that he will get back to me before lunch time- I'm not sure if he didn't pack his lunch but he called before the proposed time.

We get professional service all the time. It's rare to find professional, friendly and concerned care.

Thank you Mr Banyini. I truly hope this was my last claim for the next 5 years

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Replies (1)
Momentum Insure
Momentum Insure's reply02 Jul 2024, 11:51
Official
Good morning Shatadi.
Wow! What a beautiful compliment. Thank you for insuring with us. We are extremely elated that you experienced the service excellence that Momentum Short Term Insurance prides itself on. 
We will ensure that Mr Banyini receives the recognition that is due to him. 
Have a great day! 
 Kind Regards 
Brenda