aN
amanda N

1 reviews | Active since Sept 2016

31 Aug 2021, 15:40

THE TEN STAR MAN (my main man Ngoako Kgapane) A JOB AWESOMELY/WELL DONE.

Today I spoke to a retentions advisor by the name of Ngoako Kgapane and even though I am leaving momentum, he was able to calm me down from a bad experienced I had while trying to cancel. He called me back and tried to retain me however premium was just too high. I want to give him a thumbs-up and a job well done for his customer service, patience with me, and being very polite. Thank you for making my existing hard(in a good way) but also easy at the same time(exceptional customer experience and services). You are super amazing(all the good words in the dictionary), if I could just deal with you all the time life would be so much easier. Ngoako man you made this difficult I am so sorry I am leaving my guy, however you are definitely an asset to Momentum. Please give that man a bells and lots of money for his hard and diligent work. Thank you once again stay amazing don't change; just know that someone is always watching and sees your effort. In due course, you will reap.

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Replies (1)
Momentum Insure
Momentum Insure's reply31 Aug 2021, 15:49
Official
Good afternoon Amanda. 
 What an awesome compliment! Thank you for sharing your experience with us. We are pleased to hear that Ngoako was there for you at the most time of need. Thank you for your continued business and for trusting us to help keep your possessions safe. 
We will make sure that Ngoako receives your acknowledgement.
Kind regards
Brenda