The success of any insurance is in their claims process.

We have been in a Motor Vehicle on Saturday 17 September 2022, Vehicle has been taken in for repairs with the paten beaters and was collected on Tuesday 11 October 2022.

When we collected the vehicle, we noticed that the car is using a lot of petrol when driving. we used 1/2 a tank of petrol for 100km.

I brought this to the attention of the panel beaters and Momentum insure. The panel beater has requested that we return the vehicle for them to investigate. We were not comfortable driving the vehicle because it is leaking fuel. we were sure if we would be able to make the journey or if the car might catch fire. so I requested the insurance to tow the vehicle for us.

Since Tuesday 11 October, Momentum hasn't rep**** to my email or attempted to contact me. Every time I phone, I spend 20 - 45 minutes on the phone just to get no response or empty promises.

I have requested management to phone me back because they don't take customer calls.

It has been extremely frustrating dealing with Momentum insure.