The service is totally unacceptable!!!

I submitted a claim for my vehicle on Monday, 31/07/2023. The car was towed Tuesday, 01/08/2023. I called on Saturday the 5th, no assessment report was received from the assessment center, they will have to wait for Monday. Monday, no news. Today, Tuesday the 8th I call the call center as I want to follow up on my claim, according to the agent I spoke to no one was assigned to my claim yet, a whole week later and no one is giving attention to my claim. I asked the lady, Bridgette to please ask a manager to call as this is unacceptable, I am still waiting. I think this kind of service is totally unacceptable and unprofessional.