The most unfair treatment by an insurance company

<p>I took a car insurance from Alexander forbes in July last year (2016), since then I have made to claims. The first one was for a highjacking in October 2016 and the other was for a car accident where someone hit me from behind at a freeway. When I made the first claim the company that was fixing my car as recomended by them took almost two months to fix it and the excuse I was given was that the insurance took longer to authorise the job. This after they had already approved the claim and gave me a courtesy car. </p> <p>The second claim in January 2017 was worse, for what looked like a minor dent on the bumper, it took them almost 03 months to fix, again this is a company that was recomended by them. </p> <p>Futhermore, the towing company took my car to a yard somewhere where my goods were ****** from the car, including the spare wheel. </p> <p>When I followed up with the insurance I have been given all sorts of runarounds and to this day I do not have my sparewheel and the items that were there, which are supposed to be covered are still not recovered. </p> <p>The last I heard from them was that they will take my claim to some committee this coming friday and give feedback. </p> <p>While I am still waiting for this, must i mention that this is an incident that happened in january and again the Assesor took about a month to authorise repairs, then worst happens. </p> <p>Today they call me to inform me of their intention to cancel my insurance and are therefore giving me 30 days to find another insurance. </p> <p>I dont know how these things work but I am sure they should have had the courtesy to atleast finalise the claim and then advise me of their intentions. </p> <p>This is the worst insurance experience ever because even the </p> <p>Hello Peter, please advise how does one go about in handling these things because more than the loss that I have sufered, Iam worried that this will give me bad insurance record and make it impossible for me to get insurance. </p> <p>Can I be held liable for incidents that are not even my fault. I did not ask to be highjacked and for the accident, I asked them to follow-up with the police and the insurance of the other party because I feel that I was not in the wrong since they hit me from behind in a freeway. I was told that after this claim has been settled, they will then follow up on this matter. Now I feel that this is unfair because they should atleast finalise my claim and then advise if they want to cancel my cover. </p> <p> </p> <p>Regards, </p> <p>Aphelele Ntumbu</p> <p> ********** </p> **********