AR
Antonio R
1 reviews | Active since Sept 2017
13 Jan 2025, 15:50
The invisible feature on Momentum App.
In the last quarter of 2024, Momentum sent an email to their clients BRAGGING about their upgraded Digital Safety feature on the Momentum.
Since then, despite numerous emails & phone calls, I have yet to see this Digital Safety feature on the app - it appears to be invisible to clients.
The last time I spoke to one of their agents in mid December 2024, I challenged her to check on her phone whether she could see this feature, and she said she too could not see said feature!!
Only in RSA...incomptence of service providers.
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Replies (2)
Momentum Insure's replyOfficial
13 Jan 2025, 16:00Good afternoon Antonio.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent service experience. Please give us an opportunity to look into this matter and we will request someone to contact you to assist.
Kind Regards
Brenda
Brenda
Momentum Insure's reply13 Jan 2025, 16:00
Official
Good afternoon Antonio.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent service experience. Please give us an opportunity to look into this matter and we will request someone to contact you to assist.
Kind Regards
Brenda
Brenda
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Antonio R's updateReviewer Update
13 Jan 2025, 18:26Really Brenda, that’s what happened last month - so what’s different?
Speak to Kgaugelo Maphutha for confirmation.
Speak to Kgaugelo Maphutha for confirmation.
AR
Antonio R's update13 Jan 2025, 18:26
Reviewer Update
Really Brenda, that’s what happened last month - so what’s different?
Speak to Kgaugelo Maphutha for confirmation.
Speak to Kgaugelo Maphutha for confirmation.