Thapelo Mapotse at Momentum poor service

On the 15th and 17th February 2021 I sent 2 emails to Thapelo Mapotse at Momentum ST Insurance requesting him to arrange car hire for me since my vehicle was going in for repairs on the 22nd February 2021. When I was ready to leave CMC there was no Avis vehicle there to meet me. I had to phone Momentum to find out where the vehicle was and Bronwin Bessit advised me that a vehicle had not been arranged by Thapelo. I then had to pay R 100.00 to take an Uber home. I sent both Bronwin and Thapelo the Uber receipts as they requested and they said they would speak to their manager about a refund as there should have been a vehicle there for me but there wasn't. The vehicle was delivered to my home the next day. I have not had any feedback from Thapelo since 1 March 2021 re the refund of the money I had to spend out of my own pocket for Uber. My claim number is CP217512.