Terrible work ethic

<p>I am most disappointed at the poor work etic displayed by what I had always believed to be a reputable institution. I had a motor accident with a gentleman that is insured with Alexander Forbes. He was very cordial and was even courteous enough to admit that he was at fault. He also provided all details of his insurance and did assure me that he was more than willing to submit both claims through his insurer. I had initialled contacted Alexander Forbes and was told that an assessor would contact me shortly. After about a week or so I called in again but was told that I need to contact the legal department. I called in again and was passed to another advisor who told me that they would only be able to assist once the claim on their client’s vehicle was resolved and then inquired about a possible time period but was given no conclusive feedback. I called in again and was told that I had to wait for the claim to be appointed to a claims advisor. I now after a month have submitted this claim to my insurance. I completely understand that every company has procedures that need to be followed but I am most disappointed that a company such as Alexander Forbes can be so evasive and unhelpful. If the claims department did not want to process this claim (although I had all relevant documents and admission by your insured that he was liable) they should have been upfront with me. This has now wasted my time and my vehicle has been off the road for more than a month now. I was provided with a different story every time I called in (our work lines are recorded so proof of this can be provided) </p> <p>I would want everyone to think twice about insuring with Alexander Forbes as what they portray to be certainly is not reflected in their level of service delivery and most importantly their honesty.</p> <p> </p> <p>Very Very disappointed - You should have just been honest in the beggining. </p>