TERRIBLE SERVICE ON CLAIMS

This is now the 3rd week since I have lodged a claim, following up with my Consultants Thelma Sethekge and Tebello Ntobo. No one gives a clear indication of what is happening with the claim. Every time when I call I taken from pillar to post and eventually be promised that someone will call me urgently but no one really calls.

I am very shocked by the level of their ignorance and poor service this company is providing.

I just want to get this claim processed, I have always been a great client to Momentum but what I getting in return when am in trouble? NOTHING!

Let me know who I can escalate this to.