Terrible Service - Motor vehicle and House hold Insurance

<p>Hi, I am really disappointed with the lack of service demonstrated by Alexander Forbes Insurance sales department. I bought a new vehicle on the 13 May 2016 for which proof of insurance was sent to the dealership to release car. Unfortunately yesterday (5 June) I was invloved in an accident for which I intended to claim. To my surprise I was told by the claims department that my insurance was not active and thefore cannot assist to logging my claim. This cannot be correct as proof of insurance was sent to the dealership on the 13th May. I subsequently tried to contact the sales team in order to rectify this issue. Unfortunately the lady (Zeenat Abhrams) who fascilated the deal was not at work. I then asked to speak to the manager (Gari Dombo). Creig whom I spoke to advised that the manager is still following up on the policy and he'll get back to me today. I tried four times to get hold of the manager without any success. The phones ring off the hock. Noone answers the phone. I am yet to receive any correspondence. This is really unacceptable. I am now sitting with damaged car and my insurer is no where to be found.</p> <p> </p> <p>I would appreciate if this issue can be corrected ASAP. I am being inconvinienced here and Alexender Forbes just do not care.</p>