AF
Andy F
1 reviews | Active since Jul 2011
09 Jul 2024, 08:41
Terrible service from Momentum insurnace
Hi, my bakkie has been in for repairs since 8 Jan 2024. It has been 6 months and my vehicle is still not fixed. The vehicle has been given to various different experts who are unable to fix the vehicle yet Momentum does not get to a place to make a decision to write off the vehicle. I have left Momentum because of their bad service.
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Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
09 Jul 2024, 09:00Good morning Andy.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please give us an opportunity to engage with all parties involved and we will be in touch to address your concerns.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please give us an opportunity to engage with all parties involved and we will be in touch to address your concerns.
Kind regards
Brenda
Momentum Insure's reply09 Jul 2024, 09:00
Official
Good morning Andy.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please give us an opportunity to engage with all parties involved and we will be in touch to address your concerns.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please give us an opportunity to engage with all parties involved and we will be in touch to address your concerns.
Kind regards
Brenda
AF
Andy F's updateReviewer Update
10 Jul 2024, 10:50Morning Brenda, again, another full day has transpired without any feedback from Momentum. These days add up. I have been without a car for 6 months and have been extremely patient with Momentum. I am however at a stage where I am not waiting for Momentum anymore. You please need to make a decision around my car and recert back to me before close of business today. Thanks
AF
Andy F's update10 Jul 2024, 10:50
Reviewer Update
Morning Brenda, again, another full day has transpired without any feedback from Momentum. These days add up. I have been without a car for 6 months and have been extremely patient with Momentum. I am however at a stage where I am not waiting for Momentum anymore. You please need to make a decision around my car and recert back to me before close of business today. Thanks
AF
Andy F's updateReviewer Update
22 Jul 2024, 14:28Hi, this reply was on 1 July and it is already 22 July 2024 and no response from Momentum. You service is totally unacceptable.
AF
Andy F's update22 Jul 2024, 14:28
Reviewer Update
Hi, this reply was on 1 July and it is already 22 July 2024 and no response from Momentum. You service is totally unacceptable.