DW
Donovan W

1 reviews | Active since Sept 2019

18 Sept 2025, 19:59

Terrible Service From Momentum Insure

On 28 July my vehicle was involved in a motor vehicle accident where another person reversed into my vehicle causing major damage. After the claim was submitted an assessor went out to do the assessment on my vehicle and stated that the lights did not need to be replaced. even though the panel beater explained that the faults was on the inside. after the car was repaired the car, the lights gave problems. they explained to Momentum that the lights needed to be replaced and they said to go ahead but to replace it with aftermarket lights. the panel beaters explained that this is dangerous and not advisable. But momentum insisted on the after market parts. After this was done, while driving at night after collecting the car, the lights failed. I took the car back and the lights were tested and found faulty. It was replaced once again with another set of aftermarket lights from the same company that failed again. The car had to be taken back a 3rd time. the same thing done and upon collecting the car today, {18 September 2025} while driving home the lights failed once again almost resulting in a accident. I called the panel beater and asked why they kept on using aftermarket parts and informed that Momentum refuse to use genuine parts he informed me that Momentum refused to replace the lights and now I have to bring the car back again. This is totally unacceptable. I will be contacting my attorney as well as the ombudsman if Momentum do not resolve this problem as Momentum have no regard for ones safety as they only want to save a few Rands. I left a very good insurance company to join Momentum after i was told they are so awesome this at the cost of almost being in another accident due to their selfishness i have never submitted a large claim with Momentum on my vehicle in 8 years since i have been with them

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Replies (1)
Momentum Insure
Momentum Insure's reply18 Sept 2025, 20:38
Official
Good evening  Donovan. 
Thank you for taking the time to bring this to our attention.  We are sorry to gesture that you are not happy with your claim experience.  Please give us an opportunity to look into this for you and we will be in touch to address your concerns.
Regards 
Brenda