Terrible Service from Momentum Insure

3 Weeks back I wrote a complaint about Momentum Insure, they promised to get back to me and they called me once saying they will attend to my complaint but its been 3 weeks now no progress. Their call centre is useless you hold for an hour only to be be transferred to an operator and emails are not responded to as well. This has been a really terrible service experience from Momentum, its almost 2 months since I logged my claim on the 16th of December 2022.