Terrible service from Momentum insurance

My car was hit by hail on the 13th of November 2023. I reported the matter the following day though my broker, my car is still with the pannel beaters.

The damage was in the windscreen the whole body and the lights.

Momentum have approved part of the claim and rejected the lights they are saying it was not part of the hail damage, how are they selective in fixing my car? The lights were part of the hail damage and they are refusing to fix the lights.

I have never missed a premium I had insured with them 3 vehicles and paying a premium consistently and when I need them the most they are treating me like this. I am so disappointed on how they have treated me while I have been consistent and loyal to them.