Terrible service

I have submitted a geyser claim on the momentum App on Sunday 01/01/2023 and was promised to receive feedback today, it is now 12:12 pm and I did not receive any call from momentum in relation to my claim and when you call them you have to sit on the phone for hours with no answer!

This is a geyser claim and a matter of urgency so I assumed it will be treated as a matter of urgency as we are sitting with no water for 2 days now!!