Terrible Service

My car was involved in an accident in June 2022 and I reported the accident to Momentum on 22 June 2022. To date my car still has not been fixed and no word from Momentum! Communication has been the problem from day one. I do the follow ups and nobody bothers to get back to me, if someone does make contact they make promises and no follow through.

On the the 18th August 2022 I received a quote from the panel beaters which I forwarded to Momentum and no one responded. They only responded when I rated them on their website and the lady that I spoke to promised to follow up with the panel beaters and get back to me. And guess what ...she never called me back!

Today I decided to make a follow up with the panel beaters myself since Momentum has been blatantly ignoring me. I was advised by the panel beaters that Momentum has not authorised their quote. It has been going back and forth between them trying to outsource 2nd hand parts for my car!!!

And here I am paying my monthly premiums without fail for over 5 years with them without claiming and I get this kind of service when I eventually do. I am angry and disappointed with this kind of service.

I am just waiting for my car to be fixed so that I can look for a better insurance that will treat me with the respect I deserve.