TERRIBLE SERVICE

A week ago i filled a claim for a lost cellphone which i was promised would be sorted in a day or two but a week later I'm still waiting all I'm getting when i enquire is an apology and I'm told the manager Cleopatra Thabethe will authorise it, i even spoke to her directly and she hasn't done what she had promised to do, i just wonder what kind of assistance i will receive the day i have a big loss like a car or house contents.