Terrible service

Terrible service regarding a claim. My claim has been pending for a month. I had rain damage in my daughter's room which she is unable to use due to mould. I never get a call back from Momentum whenever requested on theor website. When I call them and go through the IVR I am never in the right department (although I use the correct options given) and get sent from pillar to post. I regret changing to them as service is bad.