Terrible Service

I had an incident on 18/11/2017 whereby your client reversed into my vehicle. A claim was submitted on 20/11/2017 however, to date, not once has any of your consultants called me. I have called repeatedly regarding my claim however, till now 19/12/2017 my claim has not been finalized even though your client admitted liability. I sent all the relevant documents and an assessor was appointed, he came to see the vehicle and sent all his documents through, which I had to call and confirm was done as no one in your third party claims department bothered to do. I was told that everything has been received by Solomon (your 3rd party claims consultant) and he will send an offer through (that was last week) I am still waiting. I called again yesterday and was advised that Solomon is on leave until the 16th of January, I spoke to Kevin yesterday and he advised that the systems are offline and he will call back as soon as the systems are up and running, I am still waiting. It is completely unacceptable that my vehicle has not been driveable for over a month taking into account that your client admitted guilt. I find this to be terrible service and totally unacceptable seeing as all relevant docs have been received. Although I am not a client, how is this treating customers fairly. I will refer this to the Ombudsman if this is not sorted before the end of the week. No customer care whatsoever, I will never insure my vehicle with Alexander Forbes, nor will I ever recommend your company to any of my family and friends.