KP
Kumaran P
1 reviews | Active since Jun 2025
09 Jun 2025, 11:18
Terrible momentum claims experience
I Submitted a claim 2 weeks ago, I have provided all documentation and cooperated with the claims investigator by the name of Bongisipho, I have been interrogated by 4 claims investigators and I have still cooperated, last week they gave me a beacons and billing form to fill out much I filled and sent through, today Bongisipho advises me via email that Telkom takes a minimum of 1 month to provide the information and I have to be patient, I do not have an insurance policy with Telkom, I have a policy with momentum, he advised me that this is to check location, however I already provided my google location details, this is absolutely pathetic and I need this sorted this week
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
09 Jun 2025, 11:54Good morning Kumaran.
Thank you for bringing your concerns to our attention. We have escalated this matter to the team manager to contact you and assist. Please be on the lookout for our call.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We have escalated this matter to the team manager to contact you and assist. Please be on the lookout for our call.
Kind regards
Qhakazile
Momentum Insure's reply09 Jun 2025, 11:54
Official
Good morning Kumaran.
Thank you for bringing your concerns to our attention. We have escalated this matter to the team manager to contact you and assist. Please be on the lookout for our call.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We have escalated this matter to the team manager to contact you and assist. Please be on the lookout for our call.
Kind regards
Qhakazile
KP
Kumaran P's updateReviewer Update
09 Jun 2025, 15:26This has not been resolved, somebody called and said that they need this information and that I must be patient, the investigator told me that it is minimum 1 month waiting time for this information, this is pathetic, especially after the investigator held my phone in his hand and checked my google location services, I do not see the point, please can you escalate this for me urgently
KP
Kumaran P's update09 Jun 2025, 15:26
Reviewer Update
This has not been resolved, somebody called and said that they need this information and that I must be patient, the investigator told me that it is minimum 1 month waiting time for this information, this is pathetic, especially after the investigator held my phone in his hand and checked my google location services, I do not see the point, please can you escalate this for me urgently