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Nikita N

1 reviews | Active since Aug 2014

03 Feb 2017, 13:38

TERRIBLE INSURANCE & EXPERIENCE UNPROFESSIONAL

<p>On the 9/11/16 &nbsp;my car was hit from behind by an Insurance holder at Alexander Forbes and up until today the insurance and this lady keep sending me back and forth they do not want to pay for my vehicle. I was selling my vehicle at the time and now I am a loss because of them and thier client. 5/12/16 I sent my documents that they requested and spoke to gentlemen by the name of James who told me to call on the 20/12/16. On the 20/12/16 I spoke to Kagiso who told me james is on leave and that My claim hasn't been allocated and I should follow up on the 10/01/17. Again I called spoke to Solie Moekwena still nothing happened. I called on the 20/01/17 to Natasha still nothing than it was Brian on the 23/01/17. On the 31/01/17 spoke to Brian again who said I should call on the 02/02/17. Now today i am told to follow up with Tinashe. Now Tinashe says she was told to not deal with me. All I want is my vehicle to be fixed as soon as possible. I will write reviews on every social media to expose Alexander forbes for thier cruelity and unprofessionalism.</p>

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Replies (1)
Momentum Insure
Momentum Insure's reply06 Feb 2017, 08:49
Official

Dear Nikita

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE