Terrible experience from momentum

Claim ***

Totally disappointed with the service i have received! Today has been exactly a week since the new geyser has been installed and is still leaking due to the incompetence of the plumbers on your panel that was sent out. The only problem i had was a burst geyser, there was no problem with any of my existing pipework. Now im a faced with multiple leaks all over because of the plumber and he cannot seem to fix it since last week! He keeps on coming back and nothing seems to improve. Is this the type of service you render to us?

16/03/22 geyser was installed. 17/03/22 multiple leaks on pipework, plumber was recalled. He said everything is sorted. 18/03/22 same pipework still leaking. I called him and took a days leave to wait at home only to find out in the afternoon he is not coming. 19/03/22 plumber arrives in the afternoon, my entire Saturday spent waiting. Does the same thing and no improvement on the leaks. 20/03/22 plumber is recalled again for leaks, he still cant solve the leaks, says he will be back tomorrow. 21/03/22 i waited the entire day again at home, plumber never shows up. 22/03/22 I try calling him again, unfortunately no answer. 23/03/22 I am absolutely fed up, its literally been a week now. I have wasted my time, money, leave days and airtime trying to get my pipework sorted out which wasn't even the issue in the first place!

This is the second time i have logged a claim and this is the ********** experience i am faced with. I do not want to see this plumber coming back ever again. I have had enough. I trusted momentum to really deliver but unfortunately you did not.

Please send me another competent and qualified plumber to come out and fix the problem or give me back my money. I have my own plumber for years and have never had a single problem like this. I am even considering canceling my insurance because of this terrible experience, no further communication was made by momentum during the process to check if everything was fine and if I the customer was satisfied.

The plumbers that was sent out go by the name of Plumber Boyz, i never want to see them again if they do decide to show up on their own time to possibly try finish what they have caused.

I am disappointed momentum, i expected a greater experience from you!