MB
Miriam B
1 reviews | Active since Oct 2023
11 Oct 2023, 07:03
Terrible Customer Service Experience!
I recently cancelled my car insurance with momentum insure with sufficient time for it to be actioned. Yet after cancelling it is now 3 weeks later and I still have not received my refund! And over and above that my debit order was not cancelled and to my surprise a debit was taken from my bank account after I have cancelled. I've attempted to reach out yet receive any feedback whatsoever!
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Miriam B's updateReviewer Update
11 Oct 2023, 07:28I have made numerous calls and sent numerous emails but still no response to date. I demand this take priority and my September premium be refunded as well as the debit order that went off after the fact of my cancellation. This has been a huge inconvenience for me. Please resolve this matter ASAP.
MB
Miriam B's update11 Oct 2023, 07:28
Reviewer Update
I have made numerous calls and sent numerous emails but still no response to date. I demand this take priority and my September premium be refunded as well as the debit order that went off after the fact of my cancellation. This has been a huge inconvenience for me. Please resolve this matter ASAP.
Momentum Insure's replyOfficial
11 Oct 2023, 08:10Good morning Miriam.
Thank you for bringing this to our attention, we are sorry to hear that your request has not been actioned and any inconvenience caused.
Please give us an opportunity to look into this and engage with the relevant team for further assistance.
Regards
Brenda
Thank you for bringing this to our attention, we are sorry to hear that your request has not been actioned and any inconvenience caused.
Please give us an opportunity to look into this and engage with the relevant team for further assistance.
Regards
Brenda
Momentum Insure's reply11 Oct 2023, 08:10
Official
Good morning Miriam.
Thank you for bringing this to our attention, we are sorry to hear that your request has not been actioned and any inconvenience caused.
Please give us an opportunity to look into this and engage with the relevant team for further assistance.
Regards
Brenda
Thank you for bringing this to our attention, we are sorry to hear that your request has not been actioned and any inconvenience caused.
Please give us an opportunity to look into this and engage with the relevant team for further assistance.
Regards
Brenda