Terrible customer service!

<p>I had a break in a few months ago into my home. My husband and I were in our home when it happened. It was a traumatizing experience. Within 2 hours of the incident a police report was completed and the case was reported to Alexander Forbes. I waited 3 weeks before i received any settlement (nothing close to the value of the items we lost) when i was looking for insurance, the broker contacted me daily and provided a false sense of security as he seemed very helpful. As soon as i submitted a claim the problems began. He assured me R250 000 cover for my home was enough. Later (after my possessions were ******) I was hit with average clause! When i submitted my claim after our traumatizing experience we encountered problem after problem. We waited nearly a month for our claim to be finalized - we could not recover half of our losses with cash payed out. Until this day i have emailed and called the alexander forbes employees and i have left messages on the website. The silence is deafening. My experience with the company was terrible!</p>